DIGNITY, DIGital traNsport In and for socieTY, will delve into the digital transport eco-system to grasp the full range of factors that might lead to disparities in the uptake of digitalised mobility solutions by different user groups in Europe. Analysing the digital transition from both a user and provider’s perspective, DIGNITY will present the challenges brought about by digitalisation, and design, test and validate the DIGNITY approach, a novel concept that seeks to become the ‘ABCs for a digital inclusive travel system’.

*This project has received funding from the European Union’s Horizon 2020 research and innovation programme under grant agreement number 875542.


The project will build the approach step by step and provide a methodology to frame the digital gap in metropolitan/regional contexts, considering all elements of the digital transport ecosystem: the institutional framework (macro level), the provision of digital mobility (meso level) and the needs of end users (micro level). It will then combine proven inclusive design methodologies with the principles of foresight analysis to examine how a structured involvement of all actors – local institutions, market players, interest groups and end users – can help bridge the digital gap by co-creating more inclusive mobility solutions and by formulating user-centred policy frameworks. DIGNITY will demonstrate the approach in four pilots: Barcelona (ES), Tilburg (NL), Ancona (IT) and Flanders (B). The evaluation of DIGNITY’s potential and the impacts generated in the pilots will lead to conclusions and policy recommendations for wider uptake. Practical applications for designing inclusive digital transport in the form of the DIGNITY toolkit will help public authorities, transport operators and private providers consider the needs and requirements of all users in their decision-making processes. To fully exploit DIGNITY’s research results and the knowledge acquired to a broad audience, a learning community will be created, to raise awareness of the social implications of the digital transition and encourage the adoption of the DIGNITY approach.


  • Project coordinator;
  • Dissemination and communication;
  • Design, building and maintenance of the learning community platform.


ISINNOVA, Mobiel 21, Breda University of Applied Sciences, Universitat Politècnica de Catalunya, IZT, The Chancellor, Masters and Scholars of the University of Cambridge, FACTUAL, Barcelona Regional, GEMEENTE TILBURG, Nextbike GmbH, Municipality of Ancona, MyCicero, Conerobus, Departement Mobiliteit en Openbare Werken.


Silvia Gaggi

Project website